Chat Support

Start a chat session with an ITS Service Center representative.

Limited after-hours chat support: Duo and Passwords

Normal hours are weekdays, 8 a.m. to 5 p.m. Eastern Time. Extended support for Duo and passwords is available until 10 p.m.

For additional information on support hours and options, please visit the ITS Service Center.


IMPORTANT: We recommend using a computer for chat. Mobile devices may drop the session and interrupt the conversation.


Important Messages

  • Avoid problems joining your class on Zoom.
    Before joining your class Zoom meeting, sign in to the Zoom app on your device using Sign in with SSO and enter umich as the domain, then log in with U-M Weblogin.
    Learn more about signing in to Zoom and troubleshooting issues joining Zoom meetings here: https://documentation.its.umich.edu/zoom-login