Chat Support

Start a chat session with an ITS Service Center representative.

Limited after-hours chat support: Duo and Passwords

Normal hours are weekdays, 8 a.m. to 5 p.m. Eastern Time. Extended support for Duo and passwords is available until 10 p.m.

For additional information on support hours and options, please visit the ITS Service Center.


IMPORTANT: We recommend using a computer for chat. Mobile devices may drop the session and interrupt the conversation.


Important Messages

  • Monday 11/30 An apparent network issue in Michigan Medicine is being handled by HITS. If you are having issues with accessing the internet or other resources including VPN in Michigan Medicine locations, please contact HITS at 734-936-8000.