Chat Support

Welcome to the Chat Support site. This service allows you to request a chat session from a support technician.

ITS Service Center Chat is available Monday–Friday, 8 a.m.–5 p.m., Eastern Time. If you need help outside of these hours, please contact the Service Center at 734-764-HELP (764-4357) or

We have been notified that some Chat Support sessions have ended unexpectedly. If this happens to you, please reconnect by chat (or phone or email) and specifically let us know that your session ended abruptly. We are investigating the issue.

Issue Submission