Chat Support

Welcome to the Chat Support site. This service allows you to request a chat session from a support technician.

ITS Service Center Chat is available Monday–Friday, 8 a.m.–5 p.m., Eastern Time. If you need help outside of these hours, please contact the Service Center at 734-764-HELP (764-4357) or 4help@umich.edu.



IMPORTANT: Please be aware that using a mobile device for your chat session may not work. Mobile sessions can drop without notice, interrupting your chat service conversation. At this time, using a regular desktop or laptop computer for chat is recommended.


  • ITS Service Center Chat is available Monday–Friday, 8 a.m.–5 p.m., Eastern Time. If you need help outside of these hours, please contact the Service Center at 734-764-HELP (764-4357) or 4help@umich.edu

    https://its.umich.edu/help